NDIS Registered Provider

Our team is fondly known as the X-Crew who pride themselves on being Dedicated, Professional, Supportive, Compassionate and Inspirational.

The crew all hold a minimum of a Certificate III in Disability. Our staff successfully work with challenging participants. We have great success in improving participant’s behaviours.  For more information on what it takes – To be a member of the X Crew.

  • Our experienced dedicated staff, backed up by a strong experienced management team, provide a positive attitude and a professional, accountable well organised team.
  • Our staff are focused on the welfare and safety of participants and have great empathy for them.
  • We pride ourselves on being an advocate for the participants with all staff members trained in mandatory notification.
  • We strive for close relationships between Xlent, participants,  parents / guardians and house staff.

Staff Training & Development

We have 5 dedicated training days per year plus participant alignment sessions through our fortnightly staff meetings.

Training includes:

  • Managing Actual and Potential Aggression (MAPA)
  • Child Safe Environments
  • Gastrostomy (peg feeding)
  • Manual Handling
  • Apply First Aid
  • Risk Assessment Training
  • Key Word Sign
  • Group Management
  • Medication Management
  • Team Building

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Our Team

Senior Team

  • Andrew GovanCEO

  • Carla NielsenHR Manager


  • Anthony WildingCoordinator Continuous Improvement

  • Jenny WattsCoordinator Participant Liaison

    About Jenny

    I joined Xlent in May 2012. My son had already been involved with Xlent for a number of months, and I was happy with his progress and the way he has been empowered. I have now been a Group Facilitator at Xlent for 2.5 years. I have attained my Cert3 in Disability and am currently working towards Cert 4.

    I have a 20 year nursing background, and worked for 15 years in aged care.

    I live with my 3 adult children, 1 dog and 3 cats.

Group Facilitators

  • Victoria SmithGroup Facilitator

  • Lissa NeagleGroup Facilitator

  • Ann-Marie PowellGroup Facilitator

  • Kerrie HarcarikGroup Facilitator

    About Kerrie

    Before coming to work at Xlent, I was a stay at home mum for 15 years. I bring to the company a mother perspective on looking after and nurturing the lives of people living with a disability. I started in April of 2013 and since then I have worked my way to become a Group Facilitator in August 2015.

    I feel I can contribute my acquired knowledge to my mentees.

    My future goal is to continue to upskill and learn more as I go, to give our participants the best care and also the best experience in our organisation.